General Terms and Conditions of Averqelle

Version: 10 August 2026

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1. Company details

 

1.1 These General Terms and Conditions apply to all offers, orders, agreements and services supplied under the trade name Averqelle, a trade name of Paauwer Products (referred to in these Terms as “Averqelle”, “we”, “us” or “our”).

 

1.2 Company details:

• Registered business name: Paauwer Products

• Trade name: Averqelle

• Registered address: Kanaalstraat 18B, 4417AJ Hansweert, The Netherlands

• Chamber of Commerce (KvK) number: 75207672

• VAT identification number: NL002347252B47

• Email address: info@averqelle.com

 

1.3 The customer is the natural person or legal entity purchasing or requesting our services (the “Customer” or “you”). A “Consumer” is a Customer acting outside their trade, business, craft or profession. A “Business Customer” is any Customer acting for professional or commercial purposes.

 

2. Scope and acceptance

 

2.1 These Terms apply to every quotation, order and agreement concerning the creation of property films and related audiovisual or digital services by Averqelle.

 

2.2 By placing an order, accepting a quotation or paying an invoice, you confirm that you have received, read and accepted these Terms.

 

2.3 Any deviation from these Terms is valid only if agreed by us in writing.

 

2.4 If a provision of an individual quotation, order confirmation or written agreement conflicts with these Terms, the individually agreed provision takes priority.

 

3. The service

 

3.1 Averqelle creates cinematic property films using photographs, video clips, listing materials, information and instructions supplied or approved by the Customer.

 

3.2 Unless agreed otherwise, the standard service includes:

• one property film based on the agreed concept and supplied source materials;

• one watermarked preview;

• one revision round; and

• delivery of the final high-resolution film without a watermark after completion of the project and receipt of full payment.

 

3.3 The exact format, duration, aspect ratio, style, resolution, delivery method and any additional deliverables are determined by the product description, quotation or order confirmation.

 

3.4 Examples, demo films and portfolio work illustrate our style but do not guarantee an identical outcome. Each film depends on the quality, quantity, composition and suitability of the supplied source materials.

 

3.5 Unless expressly agreed in writing, our services do not include an on-site photoshoot, filming day, drone shoot, copywriting, voice-over, additional language version, project file or editable source file.

 

4. Customer materials and responsibilities

 

4.1 You must provide all requested materials, property information, preferences and access details completely, accurately and on time.

 

4.2 You may provide a link to a property listing. You remain responsible for ensuring that we may lawfully access and use all images, videos, music, logos, text and other materials made available through that listing or otherwise supplied by you.

 

4.3 By providing or approving materials, you warrant that:

• you own the necessary rights or have obtained all required licences and permissions;

• our use of the materials to perform the agreement will not infringe any copyright, portrait right, privacy right, trademark or other third-party right;

• any persons, properties, artworks, brands or other protected elements shown may lawfully be included; and

• all property information and marketing claims are correct and not misleading.

 

4.4 You grant Averqelle a non-exclusive, worldwide, royalty-free licence for the duration of the project to use, copy, edit, adapt and combine the supplied materials solely as reasonably necessary to perform the agreement.

 

4.5 If your listing contains insufficient or unsuitable materials, we may pause production and request additional files. Any indicated delivery period will then be extended by the resulting delay. If suitable materials cannot be supplied, we will discuss a reasonable alternative with you.

 

4.6 You indemnify Averqelle against third-party claims resulting from materials, instructions or information supplied or approved by you, except to the extent that the claim results from our own intentional misconduct or gross negligence. This clause does not limit any mandatory rights of Consumers.

 

5. Formation of the agreement

 

5.1 Website descriptions, advertisements and example films are invitations to place an order and are not binding offers unless expressly stated otherwise.

 

5.2 An agreement is formed when we confirm the order in writing, begin performing the service at your request or receive payment, whichever occurs first.

 

5.3 We may refuse or suspend an order where the supplied materials are unlawful, misleading, technically unsuitable, insufficient or inconsistent with our services or quality standards. If we refuse an order before starting work, we will refund any amount already paid for that order.

 

6. Prices and payment

 

6.1 The price applicable to an order is the price displayed or quoted at the time the order is placed. We will clearly indicate whether VAT is included. Consumer prices include VAT and any unavoidable charges, unless expressly and lawfully stated otherwise.

 

6.2 Full payment is due before production begins, unless we agree otherwise in writing.

 

6.3 Additional work outside the agreed scope—including extra revision rounds, a new concept, substantial restructuring, new materials supplied after the preview, alternative versions or additional formats—may be quoted and charged separately. We will request your approval before carrying out chargeable additional work.

 

6.4 Business Customers are responsible for reasonable extrajudicial collection costs and statutory commercial interest on overdue amounts, subject to applicable law. For Consumers, statutory interest and collection costs may be charged only after the legally required notice and payment period have been provided.

 

7. Production and delivery

 

7.1 Unless agreed otherwise, we aim to provide the first watermarked preview within two working days after both full payment and all required materials and information have been received.

 

7.2 Delivery periods are estimates unless a deadline has expressly been agreed in writing as binding.

 

7.3 A delay caused by incomplete information, late feedback, new requests, technical issues outside our reasonable control or other circumstances attributable to the Customer extends the delivery period accordingly.

 

7.4 Delivery takes place electronically, for example through a download link, email, cloud service or another agreed method.

 

7.5 You are responsible for downloading and securely storing the final files promptly. Unless agreed otherwise, we do not guarantee that download links, working files or project assets will remain available after 30 days from final delivery.

 

8. Preview, feedback and revision

 

8.1 The preview is watermarked and supplied solely for review. It may not be published, downloaded for commercial use, shared publicly, altered, distributed or otherwise used as a final deliverable.

 

8.2 One consolidated revision round is included, unless the order confirmation states otherwise. You must submit all requested changes together and as clearly as reasonably possible.

 

8.3 The included revision may cover reasonable adjustments to text, music, pacing and the selection or order of existing scenes, provided the request remains within the original concept and uses the materials available when production began.

 

8.4 The included revision does not cover a completely new concept, reconstruction of the film, replacement of most scenes, newly supplied materials, additional versions, a change of property or changes that conflict with technical or legal requirements. Such work may be charged separately.

 

8.5 Please provide feedback within seven calendar days after receiving the preview. If we receive no feedback within that period, we may treat the film as approved and complete the final delivery. This does not affect a Consumer’s mandatory statutory rights where the film does not conform to the agreement.

 

9. Cancellation and right of withdrawal

 

9.1 Business Customers. Unless otherwise agreed in writing, a Business Customer may cancel before production begins and will receive a refund less any payment-provider charges that cannot reasonably be recovered. Once production has begun, payments are non-refundable to the extent of work already performed, costs incurred and capacity reserved. If the agreed work has been completed, the full price remains payable.

 

9.2 Consumers. A Consumer who concludes an agreement online or at a distance generally has a statutory right to withdraw from the service agreement within 14 days after the agreement is concluded, without giving a reason.

 

9.3 If a Consumer asks us to begin work during the 14-day withdrawal period, we will request their prior express consent. If the Consumer subsequently withdraws before the service has been fully performed, the Consumer must pay a proportionate amount for the work performed up to the time of withdrawal, provided the legally required request and information were given.

 

9.4 The Consumer loses the right of withdrawal once the service has been fully performed only if performance began with the Consumer’s prior express consent and the Consumer acknowledged that the right of withdrawal would be lost upon full performance.

 

9.5 To exercise the right of withdrawal, the Consumer must notify us by an unequivocal statement sent to info@averqelle.com or use the model withdrawal form made available on our website. Where required by applicable law, Consumers may also use the clearly labelled online withdrawal function on our website.

 

9.6 We will refund amounts due following a valid withdrawal within 14 days after receiving the withdrawal notice, using the original payment method unless otherwise agreed. We may deduct the proportionate amount lawfully due for services already performed at the Consumer’s request.

 

9.7 Nothing in this section excludes any mandatory cancellation, conformity, refund or other statutory right.

 

10. Intellectual property and licence to use the final film

 

10.1 All intellectual property rights in our production methods, concepts, editing, animations, designs, compositions and other original elements created by or for Averqelle remain with Averqelle or its licensors, unless expressly transferred in writing.

 

10.2 After full payment, Averqelle grants you a non-exclusive, worldwide, perpetual licence to use the final delivered film for the marketing and promotion of the relevant property or your property portfolio, including on:

• your website and landing pages;

• property listing platforms;

• social media channels;

• email marketing;

• presentations and sales materials; and

• paid online advertising.

 

10.3 Unless expressly agreed otherwise, you may not resell, sublicense, commercially distribute, claim authorship of, materially alter or make the film available as stock content or a reusable template. Reasonable platform-specific cropping, resizing or compression is permitted, provided it does not misrepresent or damage the work.

 

10.4 Third-party materials, including music, fonts, stock assets and platform elements, remain subject to their applicable licence terms. We will only grant rights that we are legally entitled to grant.

 

10.5 No rights are granted in a preview or unpaid deliverable. Use of a watermarked preview for publication or commercial purposes is prohibited.

 

11. Portfolio use

 

11.1 Averqelle will not publicly use Customer-supplied property materials or the final film in its portfolio, website, social media or advertising without the Customer’s consent, unless the material was already lawfully public and such use has been separately agreed.

 

11.2 Any consent for portfolio use may be limited or withdrawn for future use by emailing info@averqelle.com. Withdrawal does not affect use that took place lawfully before withdrawal or materials already incorporated into printed or completed campaigns where removal is not reasonably possible.

 

12. Conformity, complaints and remedies

 

12.1 We will perform the service with reasonable care and skill and deliver work that conforms to the agreed description.

 

12.2 You must inspect the preview and final film within a reasonable period and notify us promptly of any specific issue at info@averqelle.com. Business Customers must report visible defects within seven calendar days after delivery. Failure by a Consumer to complain within that period does not remove any mandatory statutory rights.

 

12.3 If the delivered work does not conform to the agreement, we will first be given a reasonable opportunity to correct or re-perform the affected part at no additional charge. If correction is impossible, disproportionate or not completed within a reasonable period, the Customer may have the remedies provided by applicable law.

 

12.4 A subjective preference that differs from an approved concept, example style or supplied instruction is not by itself a defect, provided the delivered film otherwise conforms to the agreement.

 

13. Liability

 

13.1 Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability for intentional misconduct or gross negligence, or mandatory rights relating to death or personal injury.

 

13.2 Averqelle is not liable for loss arising from inaccurate information, unlawful or defective Customer materials, unauthorised third-party use, platform compression, algorithm changes, removal by a listing or social platform, or modifications made after delivery by anyone other than Averqelle.

 

13.3 We do not guarantee any particular number of bookings, enquiries, sales, views, engagement, conversion rate, revenue or other commercial result from use of the film.

 

13.4 For Business Customers, Averqelle is not liable for indirect or consequential loss, including loss of profit, revenue, bookings, data, goodwill or business opportunity. To the fullest extent permitted by law, our total liability relating to an order is limited to the amount paid by the Business Customer for that specific order.

 

13.5 The limitations in clause 13.4 do not apply to Consumers to the extent they would restrict mandatory statutory rights or be considered unfair under applicable consumer law.

 

14. Force majeure

 

14.1 Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including serious illness, power or internet failure, failure of essential third-party services, natural disaster, government action, war, civil unrest or widespread technical disruption.

 

14.2 The affected party must notify the other party as soon as reasonably possible. Obligations are suspended for the duration of the event. If performance becomes permanently impossible, or the interruption continues for an unreasonable period, either party may terminate the affected part of the agreement. Any refund will reflect work already performed and mandatory law.

 

15. Privacy

 

15.1 We process personal data in accordance with our Privacy Policy and applicable data-protection law.

 

15.2 You must not supply personal data, images of identifiable persons or other sensitive materials unless they are necessary for the project and you have a lawful basis and all required permissions to provide and use them.

 

16. Changes to these Terms

 

16.1 We may update these Terms from time to time. The version accepted when an order is placed remains applicable to that order, unless a change is required by mandatory law or expressly agreed by both parties.

 

17. Governing law and disputes

 

17.1 These Terms and all agreements with Averqelle are governed by Dutch law.

 

17.2 The parties will first try in good faith to resolve any complaint or dispute directly.

 

17.3 Disputes with Business Customers will be submitted to the competent court in the district where Averqelle is established, unless mandatory law provides otherwise.

 

17.4 A Consumer may bring proceedings before the court competent under mandatory consumer law. A choice of Dutch law does not deprive a Consumer residing in another country of any mandatory protection provided by the law of their country of habitual residence.

 

18. Final provisions

 

18.1 If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be replaced by a valid provision that reflects its purpose as closely as legally possible.

 

18.2 Failure to enforce a right immediately does not constitute a waiver of that right.

 

18.3 The English version of these Terms is the version presented to the Customer. If a translation is provided, the English version prevails unless mandatory law requires otherwise.

 

Model Withdrawal Form for Consumers

 

Complete and return this form only if you are a Consumer and wish to withdraw from the

agreement.

 

To:
Paauwer Products, trading as Averqelle
Kanaalstraat 18B, 4417AJ Hansweert, The Netherlands
info@averqelle.com

I hereby give notice that I withdraw from my agreement for the following service:

Service ordered: _______________________________________________

Order date: ____________________________________________________

Consumer’s name: ______________________________________________

Consumer’s address: ____________________________________________

Order number: __________________________________________________

Consumer’s signature (only if submitted on paper):

Date: __________________________________________________________